CUSTOMER SATISFACTION GUARANTEED

We wish to develop strong and engaging relationships with every one of our clients for supporting GAIA and the movement towards having a sustainable and greener earth.

No hidden or additional fees with the exception of Shipping.

  • Free deliveries in Calgary. Free standard shipping within Canada on orders over $250 
  • For orders outside of Canada, please email us ~ hello@gaiaroses.ca
  • GST is included in our price
  • Exceptional Customer Service
  • Lenient policy on order changes, cancellations, and returns
  • Ongoing loyalty program after first order. Loyalty discount may be used in addition with any of our affiliate promotional codes. Click here to view our affiliates.

 

REGULAR DELIVERY TIME HOURS

        Weekdays: 10am - 7pm         

Weekends: 11am - 5pm 

Email us if you are needing a delivery outside our regular business hours       

There is a form to be filled out after adding an item to the cart to input all the information needed for the delivery. If there is any other additional information or requests such as color patterns for the arrangements, there is a spot on the form to fill out or contact us by email and we will do our best to tend to the requests. 

HOLIDAYS

We do not deliver on Statutory Holidays. Unofficial holidays go by weekend hours but are subject to change. It is advised to have deliveries made before or after any holidays as our holiday hours may change.

SAME DAY ORDERS

We do not keep completed arrangements in stock as they are assembled after we receive the order to guarantee we deliver the arrangement in the best condition possible.We typically do not deliver orders on the same day but we do understand that there are situations that are urgent and we will do our best to assist you. Please email us as soon as possible for same day deliveries as we do need time to fulfill them. 

CHANGES OR CANCELING AN ORDER

Changes and cancellations of orders may be done any time prior before the product has been shipped or delivery.  

RETURNS AND EXCHANGES

Any returns or exchanges may be done on the same day you have retrieved the product. Any returns or exchanges after will be considered on a case to case basis. 

PAYMENT METHODS

  • Visa (credit and debit cards)
  • MasterCard (credit and debit cards)
  • Paypal 
  • Interact E-Transfers 
  • Cash (Pick up only)